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Pega GenAI in Pega Sales Automation
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モジュール
Pega GenAI in Pega Sales Automation
2 トピック
20 分
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Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
Pega Knowledge authoring
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モジュール
Pega Knowledge authoring
3 トピック
30 分
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This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Voice AI introduction
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モジュール
Pega Voice AI introduction
2 トピック
25 分
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Web services
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モジュール
Web services
1 トピック
15 分
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Validating data against a pattern
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モジュール
Validating data against a pattern
1 トピック
10 分
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Accessing a Pega application using the Pega API
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チャレンジ
Accessing a Pega application using the Pega API
1 タスク
10 分
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The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...
Adding a new property to an existing entity
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チャレンジ
Adding a new property to an existing entity
4 タスク
20 分
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding an external data source to a data type
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チャレンジ
Adding an external data source to a data type
6 タスク
30 分
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
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チャレンジ
Adding data records to a data object
3 タスク
10 分
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...