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Dev Studio overview
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モジュール
Dev Studio overview
1 トピック
15 分
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Digital messaging
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モジュール
Digital messaging
3 トピック
25 分
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Escalating late work
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モジュール
Escalating late work
1 トピック
10 分
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Identifying duplicate Cases
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モジュール
Identifying duplicate Cases
1 トピック
10 分
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Implementing and deploying Pega Care Management
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モジュール
Implementing and deploying Pega Care Management
6 トピック
55 分
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Inviting users to an application
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モジュール
Inviting users to an application
1 トピック
10 分
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Managing application access for Business Architects
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モジュール
Managing application access for Business Architects
2 トピック
30 分
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User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Managing Case relationships for the Business Architect
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モジュール
Managing Case relationships for the Business Architect
3 トピック
40 分
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As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...
MLOps
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モジュール
MLOps
3 トピック
30 分
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In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Next best action and customer interactions
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モジュール
Next best action and customer interactions
2 トピック
20 分
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...