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Building a Data Model for Business Architects
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モジュール
Building a Data Model for Business Architects
6 トピック
1時間 35 分
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
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モジュール
Building the customer analytical data model
9 トピック
1時間 55 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Managing data values for Business Architects
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モジュール
Managing data values for Business Architects
5 トピック
1時間 15 分
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Capturing and presenting data
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モジュール
Capturing and presenting data
3 トピック
45 分
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a data relationship
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モジュール
Creating a data relationship
2 トピック
30 分
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating a case from email
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モジュール
Creating a case from email
2 トピック
20 分
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating Customer Service data sources
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モジュール
Creating Customer Service data sources
1 トピック
10 分
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...