Search
Predicting fraud
-
モジュール
Predicting fraud
1 トピック
15 分
-
Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
-
モジュール
Predicting missing the Service-Level Agreement
1 トピック
10 分
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Security Checklist awareness
-
モジュール
Security Checklist awareness
1 トピック
20 分
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Tracking and auditing changes to data
-
モジュール
Tracking and auditing changes to data
1 トピック
15 分
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Auditing changes to the value of fields
-
チャレンジ
Auditing changes to the value of fields
1 タスク
5 分
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Creating a case completion prediction
-
チャレンジ
Creating a case completion prediction
3 タスク
15 分
-
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a fraud prediction
-
チャレンジ
Creating a fraud prediction
3 タスク
15 分
-
U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating users and roles
-
チャレンジ
Creating users and roles
4 タスク
10 分
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Enabling Pega Customer Decision Hub agents
-
チャレンジ
Enabling Pega Customer Decision Hub agents
2 タスク
5 分
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...