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Creating reports that combine data from multiple classes
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チャレンジ
Creating reports that combine data from multiple classes
2 タスク
30 分
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating work status values
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チャレンジ
Creating work status values
2 タスク
10 分
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GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Enabling Pega Customer Decision Hub agents
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チャレンジ
Enabling Pega Customer Decision Hub agents
2 タスク
5 分
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The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Exercise setup - Business Operations environment
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チャレンジ
Exercise setup - Business Operations environment
1 タスク
15 分
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...
Exercise setup - Development environment
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チャレンジ
Exercise setup - Development environment
1 タスク
15 分
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...
Exercise setup - Orchestrator configuration
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チャレンジ
Exercise setup - Orchestrator configuration
2 タスク
30 分
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To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.
注: This step...
Importing customer data from a CSV
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チャレンジ
Importing customer data from a CSV
2 タスク
10 分
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Integrating external customer service data
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チャレンジ
Integrating external customer service data
5 タスク
30 分
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
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チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Managing Application Settings
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チャレンジ
Managing Application Settings
2 タスク
30 分
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During development, Human Resources (HR) business partners integrate with a legacy application to identify the latitude and longitude of a provided...