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Monitoring your contact center with Insights
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モジュール
Monitoring your contact center with Insights
2 トピック
15 分
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Platform applications
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モジュール
Pega Platform applications
4 トピック
30 分
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Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...
Pega positioning for Business Architects
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モジュール
Pega positioning for Business Architects
7 トピック
1時間 40 分
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As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
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モジュール
Pega tools that support Scrum for Business Architects
6 トピック
1時間 45 分
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Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Role of a Pega Business Architect
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モジュール
Role of a Pega Business Architect
2 トピック
30 分
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The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Sizing a Pega Platform project
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モジュール
Sizing a Pega Platform project
2 トピック
25 分
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Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Team application development
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モジュール
Team application development
1 トピック
20 分
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Tools for debugging Constellation applications
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モジュール
Tools for debugging Constellation applications
2 トピック
35 分
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Blending Traditional UI and Constellation
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チャレンジ
Blending Traditional UI and Constellation
5 タスク
30 分
Pega Platform '23 -
The Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...
Configuring a dashboard
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チャレンジ
Configuring a dashboard
2 タスク
30 分
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...