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Case Management Intermediate

Constellation Adoption

  • ミッション

    Constellation Adoption

    5 モジュール

    11 チャレンジ

    12 時間 10 分

    Pega Platform '23 Visible to: All users
  • Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

    Note: This...

Data and Integration Intermediate

Senior System Architect

Creating a case from email

Fundamental concepts of Constellation

  • モジュール

    Fundamental concepts of Constellation

    3 トピック

    40 分

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

Implementing and deploying Pega Care Management

  • モジュール

    Implementing and deploying Pega Care Management

    6 トピック

    55 分

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Routing email based on content

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