Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...