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Module

Routing Assignments to users

1 Topic

25 mins

 Visible to: All users
Beginner
Pega Platform 8.7
Case Management
English
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Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific assignments. 

After completing this module, you should be able to:

Identify the value of assigning and routing tasks to users
Differentiate between a worklist and a work queue
Route tasks to one or more users

Practice what you learned in the following Challenge:

Routing work to users v4

Available in the following missions:

Low-Code App Builder v4 Introduction to Pega Platform v5 Case Management Foundation v3

Topics

Routing work

15 mins

Module Quiz

10 mins

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