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Module

User guidance

Archived

2 Topics

15 mins

 Visible to: All users
Beginner Pega Platform 8.6 Case Management English
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Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

After completing this module, you should be able to:

Identify the role of case status in case processing
Identify when status changes occur during case processing
Identify the role of instructions in assigning tasks to users
Add instructions to an assigned task

Available in the following missions:

Low-Code App Builder v3 Case Management Foundation v2

Topics

Case Status

5 mins

Assignment instructions

5 mins

Module Quiz

5 mins

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