Creating and managing teams of users

Work groups and work queues allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Beginner

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the role of a work group in assigning and managing work

Specify a work queue to assign and manage work for a work group

Create work groups and work queues within a Pega application

Disponível nas seguintes missões:

System Architect v3 Application Development Foundation v2

Tópicos

Teams of users

10 min

Creating a team

5 min

Adding work queues to a team

5 min

Quiz do módulo

5 min