User guidance

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

Beginner

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the role of case status in case processing

Identify when status changes occur during case processing

Identify the role of instructions in assigning tasks to users

Add instructions to an assigned task

Disponível nas seguintes missões:

Low-Code App Builder v1 Case Management Foundation v1

Tópicos

Case Status

5 min

Changing case statuses

5 min

Assignment instructions

5 min

Adding instructions to assignments

5 min

Quiz do módulo

5 min