Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...

Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.

Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.

Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Explore how you can configure form Views. Learn how to configure form layouts and instructional text.

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...