Search
Accessibility Essentials
-
Mission
Accessibility Essentials
5 Modules
5 hrs 35 mins
-
According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
Pega Voice AI
-
Mission
Pega Voice AI
7 Modules
2 hrs 25 mins
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
User Experience Foundation
-
Mission
User Experience Foundation
11 Modules
10 Challenges
7 hrs 20 mins
-
Begin your journey to learn about Pega’s User Experience capability.
Configuring UI elements
-
Module
Configuring UI elements
2 Topics
20 mins
-
Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
-
Module
Configuring a dashboard
1 Topic
15 mins
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
-
Module
Configuring Portal content
2 Topics
20 mins
-
Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Customizing the appearance of a form
-
Module
Customizing the appearance of a form
4 Topics
40 mins
-
Organize information for end-users by using layouts and controls for easy navigation through forms.
Displaying list data in Views
-
Module
Displaying list data in Views
1 Topic
15 mins
-
Both table layouts and Repeating dynamic layouts present list-based content. Repeating dynamic layouts provide a more aesthetic and flexible format.
Enabling accessibility features in applications
-
Module
Enabling accessibility features in applications
1 Topic
20 mins
-
In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Form autofill
-
Module
Form autofill
3 Topics
20 mins
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...