Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.