Search
Coexistence for Theme UI-Kit service requests
-
Module
Coexistence for Theme UI-Kit service requests
4 Topics
30 mins
-
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Collaboration with users
-
Module
Collaboration with users
1 Topic
20 mins
-
Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.
Completing work on time
-
Module
Completing work on time
2 Topics
25 mins
-
Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Components
-
Module
Components
7 Topics
47 mins
-
Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...
Configuring a dashboard
-
Module
Configuring a dashboard
1 Topic
15 mins
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring a form View
-
Module
Configuring a form View
1 Topic
15 mins
-
Explore how you can configure form Views. Learn how to configure form layouts and instructional text.
Configuring chat queues and routing
-
Module
Configuring chat queues and routing
5 Topics
40 mins
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
Module
Configuring common phrases for agents
1 Topic
10 mins
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Constellation applications
-
Module
Configuring Constellation applications
7 Topics
1 hr 33 mins
Pega Platform 8.8 -
Note: In an effort to simplify concepts and improve understanding about feature improvements, Pega has bundled all new UI technology under a new name...
Configuring Digital Messaging Manager
-
Module
Configuring Digital Messaging Manager
8 Topics
1 hr 10 mins
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...