Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...

In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...