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Assigning and completing work for Business Architects
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Module
Assigning and completing work for Business Architects
4 Topics
1 hr
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As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Authenticating customers using Digital Messaging
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Module
Authenticating customers using Digital Messaging
2 Topics
20 mins
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Automating workflow decisions
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Module
Automating workflow decisions
1 Topic
15 mins
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
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Module
Automation shapes in the Case Life Cycle
1 Topic
20 mins
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Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Building a Data Model for Business Architects
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Module
Building a Data Model for Business Architects
6 Topics
1 hr 35 mins
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Calculating fields using Decision tables
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Module
Calculating fields using Decision tables
1 Topic
25 mins
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In App Studio, Pega Platform™ allows you to calculate the value of a field using a Decision table. Decision tables are a helpful approach when you...
Capturing and presenting data
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Module
Capturing and presenting data
3 Topics
45 mins
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Case Life Cycle design for Business Architects
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Module
Case Life Cycle design for Business Architects
6 Topics
1 hr 15 mins
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...