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Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Platform applications

Pega positioning for Business Architects

Pega tools that support Scrum for Business Architects

Role of a Pega Business Architect

Sizing a Pega Platform project

Team application development

Tools for debugging Constellation applications

  • Module

    Tools for debugging Constellation applications

    2 Topics

    35 mins

    Pega Platform '23 Visible to: All users
  • Examine the tools that are available to assist in debugging Constellation applications.

Blending Traditional UI and Constellation

  • Challenge

    Blending Traditional UI and Constellation

    5 Tasks

    30 mins

    Pega Platform '23 Visible to: All users
  • The  Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...

Configuring a dashboard

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