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Looking for instructor-led training?
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Mission
Case Management Intermediate
5 Modules
4 Challenges
5 hrs 55 mins
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Continue learning about case management using Pega Platform™.
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Mission
Customer Service Low-Code Developer
2 Missions
7 Modules
7 Challenges
9 hrs
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Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...
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Mission
Data and Integration Intermediate
7 Modules
7 Challenges
6 hrs
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Continue learning about data and integration using Pega Platform™.
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 40 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
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Mission
Lead System Architect
26 Modules
36 Challenges
24 hrs 29 mins
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The Lead System Architect mission is an advanced mission for senior system architects who have passed LSA readiness are ready to take on the lead...
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Mission
Pega Call
6 Modules
2 hrs 45 mins
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Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
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Mission
Pega Lead System Architect Readiness Assessment
30 mins
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This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.
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Mission
Robotic Solution Development for Citrix
3 Modules
3 Challenges
3 hrs 35 mins
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Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
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Mission
Senior System Architect
20 Modules
19 Challenges
2 Missions
36 hrs 30 mins
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...