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Customer Service Low-code Developer

2 Missions

7 Modules

7 Challenges

8 hrs 50 mins

Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...


Email bots for Pega Customer Service

4 Modules

3 Challenges

2 hrs 40 mins

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...


Lead System Architect

26 Modules

36 Challenges

23 hrs 24 mins

The Lead System Architect mission is an advanced mission for senior system architects who have passed LSA readiness are ready to take on the lead...


Pega Call

6 Modules

2 hrs 40 mins

Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...


Pega Lead System Architect Readiness Assessment

30 mins

This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.


Robotic Solution Development for Citrix

3 Modules

3 Challenges

3 hrs 35 mins

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...


Senior System Architect

33 Modules

35 Challenges

43 hrs 55 mins

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...



2 Topics

30 mins

Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.


Adding an external data source to a data type

4 Topics

40 mins

Configure data types based on external data models to simplify integration with external systems.


Advanced background processing

3 Topics

22 mins

The design of background processing is crucial to meeting business service levels and automating process. Background processes must be carefully...

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