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5 hrs 55 mins
Continue learning about case management using Pega Platform™.
Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...
Continue learning about data and integration using Pega Platform™.
2 hrs 40 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
24 hrs 29 mins
The Lead System Architect mission is an advanced mission for senior system architects who have passed LSA readiness are ready to take on the lead...
2 hrs 45 mins
Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.
3 hrs 35 mins
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
36 hrs 30 mins
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.
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