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8 hrs 50 mins
Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...
2 hrs 40 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
23 hrs 24 mins
The Lead System Architect mission is an advanced mission for senior system architects who have passed LSA readiness are ready to take on the lead...
Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.
3 hrs 35 mins
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
43 hrs 55 mins
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.
Configure data types based on external data models to simplify integration with external systems.
The design of background processing is crucial to meeting business service levels and automating process. Background processes must be carefully...
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