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  • Challenge

    Adding an external data source to a data type

    7 Tasks

    30 mins

    Visible to all users
  • Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

  • Challenge

    Adding hotel as a built-on application

    5 Tasks

    20 mins

    Visible to all users
  • A reusable Hotel application has been constructed. The current case design has a Hotel subcase "placeholder." The life cycle for the Hotel subcase was...

  • Challenge

    Analyzing security event logs

    3 Tasks

    10 mins

    Visible to all users
  • Front Stage is concerned whether someone’s user name and password may have been comprised, perhaps through a phishing attack. FSG has decided to...

  • Challenge

    Configurating SAML authentication

    3 Tasks

    1 hr

    Visible to all users
  • Front Stage is considering using SSO using SAML to Authenticate Operators. There are many Identity Providers available in the marketplace, some are...

  • Challenge

    Configuring case approvals with an authority matrix

    2 Tasks

    10 mins

    Visible to all users
  • GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

  • Challenge

    Configuring case specialization and extensibility

    2 Tasks

    10 mins

    Visible to all users
  • Front Stage’s event booking needs are currently handled by a single application. Front Stage intends to pursue additional venues in the future. Front...

  • Challenge

    Configuring customer verification

    3 Tasks

    15 mins

    Visible to all users
  • The business wants to make sure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked...

  • Challenge

    Configuring customer verification

    3 Tasks

    15 mins

    Visible to all users
  • The business wants to ensure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked to...

  • Challenge

    Configuring OpenID Connect authentication

    4 Tasks

    20 mins

    Visible to all users
  • Front Stage is considering using OpenID Connect to Authenticate Operators.

    The following table provides the credentials you need to complete the...

  • Challenge

    Configuring security policies

    3 Tasks

    5 mins

    Visible to all users
  • GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

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