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Challenge

Adding an external data source to a data type

7 Tasks

30 mins

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

Challenge

Adding hotel as a built-on application

5 Tasks

20 mins

A reusable Hotel application has been constructed. The current case design has a Hotel subcase "placeholder." The life cycle for the Hotel subcase was...

Challenge

Analyzing security event logs

3 Tasks

10 mins

Front Stage is concerned whether someone’s user name and password may have been comprised, perhaps through a phishing attack. FSG has decided to...

Challenge

Configurating SAML authentication

3 Tasks

1 hr

Front Stage is considering using SSO using SAML to Authenticate Operators. There are many Identity Providers available in the marketplace, some are...

Challenge

Configuring case approvals with an authority matrix

2 Tasks

10 mins

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

Challenge

Configuring case specialization and extensibility

2 Tasks

10 mins

Front Stage’s event booking needs are currently handled by a single application. Front Stage intends to pursue additional venues in the future. Front...

Challenge

Configuring customer verification

3 Tasks

15 mins

The business wants to make sure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked...

Challenge

Configuring OpenID Connect authentication

4 Tasks

20 mins

Front Stage is considering using OpenID Connect to Authenticate Operators.

The following table provides the credentials you need to complete the...

Challenge

Configuring security policies

3 Tasks

5 mins

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

Challenge

Contacting hotels

3 Tasks

5 mins

FSG wants to ensure that each hotel with which it has agreements to book rooms for events is treated as equally as possible. FSG would like to...

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