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Challenge

Creating an automation

  • 2 Tasks

  • 45 mins

Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...

Challenge

Creating an email treatment

  • 5 Tasks

  • 15 mins

U+ Bank’s marketing department wants to promote their Rewards credit card through email. They want to send the email to qualified customers in an...

Challenge

Creating an organization

  • 2 Tasks

  • 5 mins

Chuck Keffler, who runs a construction company, is interested in security products. After nurturing the lead, sales representative Terry Mason feels...

Challenge

Creating and managing teams of users

  • 4 Tasks

  • 10 mins

In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

Challenge

Creating and persisting temporary cases

  • 2 Tasks

  • 10 mins

InsCorp learns that many customers begin service requests and partially fill out their information before abandoning the case. To avoid accumulating...

Challenge

Creating and using action suppression rules

  • 4 Tasks

  • 15 mins

U+ Bank has recently introduced a few credit card offers, which are presented to customers based on a set of Engagement Policy conditions.

Now the...

Challenge

Creating business territories

  • 3 Tasks

  • 10 mins

Your business is opening a new branch in Australia. An Australian territory needs to be added, and local business territories need to be created using...

Challenge

Creating calculated fields

  • 3 Tasks

  • 15 mins

The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...

Challenge

Creating Custom Reports in Pega Robot Manager

  • 5 Tasks

  • 20 mins

MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that both Service requests and...

Challenge

Creating customer risk segments using a decision table

  • 7 Tasks

  • 25 mins

U+ Bank is cross-seeling on the web by showing various credit cards to its customers. The bank already uses a customer’s credit score to determine...

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