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  • Challenge

    Creating an action

    2 Tasks

    5 mins

    Visible to all users
  • U+ Bank has several credit cards. However, the marketing team wants to use a Standard card with “0% APR” and “no annual fee” as the first promotion.

    ...
  • Challenge

    Creating an automation

    2 Tasks

    45 mins

    Visible to all users
  • Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...

  • Challenge

    Creating an email account

    1 Task

    10 mins

    Visible to all users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

  • Challenge

    Creating an email treatment

    5 Tasks

    15 mins

    Visible to all users
  • U+ Bank’s marketing department wants to promote their Rewards credit card through email. They want to send the email to qualified customers in an...

  • Challenge

    Creating and managing teams of users

    5 Tasks

    15 mins

    Visible to all users
  • In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

  • Challenge

    Creating and persisting temporary cases

    2 Tasks

    10 mins

    Visible to all users
  • InsCorp learns that many customers begin service requests and partially fill out their information before abandoning the case. To avoid accumulating...

  • Challenge

    Creating and using action suppression rules

    4 Tasks

    15 mins

    Visible to all users
  • U+ Bank has recently introduced a few credit card offers that are presented to customers based on a set of engagement policy conditions.

    Now, the...

  • Challenge

    Creating calculated fields

    3 Tasks

    15 mins

    Visible to all users
  • The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...

  • Challenge

    Creating Custom Reports in Pega Robot Manager

    5 Tasks

    20 mins

    Visible to all users
  • MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that both Service requests and...

  • Challenge

    Creating customer risk segments using a decision table

    7 Tasks

    25 mins

    Visible to all users
  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. The bank already uses a customer’s credit score to determine...

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