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Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
4 Modules
5 Challenges
3 hrs 45 mins
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega NLP Essentials
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Mission
Pega NLP Essentials
3 Modules
4 Challenges
2 hrs 25 mins
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Better understand the key features and benefits of Pega Natural Language Processing (NLP). Use Pega NLP to analyze and extract meaningful information...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
10 Challenges
6 hrs 50 mins
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Adaptive models
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Module
Adaptive models
5 Topics
55 mins
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Online, adaptive models play a crucial part in Pega Customer Decision Hub™ next-best-action decision strategies. These models drive the predictions...
Analyzing customer distribution using Pega Value Finder
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Module
Analyzing customer distribution using Pega Value Finder
2 Topics
20 mins
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Learn how Pega Value Finder can be used to discover areas of improvement in the next-best-action strategy and adjust the engagement policies to create...
Analyzing the effect of business changes using Pega Scenario Planner
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Module
Analyzing the effect of business changes using Pega Scenario Planner
2 Topics
25 mins
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Learn how Scenario Planner allows you to easily simulate “what-if” scenarios to accurately forecast results, optimize strategies to meet specific...
Analyzing the results of simulations using reports
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Module
Analyzing the results of simulations using reports
2 Topics
20 mins
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Learn how to unit test a strategy using distribution test simulation. Analyze the simulation reports to understand the impact of creating or updating...
Arbitrating between actions
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Module
Arbitrating between actions
3 Topics
40 mins
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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Module
Arbitration fundamentals
2 Topics
30 mins
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Avoiding overexposure of actions
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Module
Avoiding overexposure of actions
2 Topics
20 mins
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...