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Sending emails for multiple actions in outbound

Sending offer emails

Setting up data ingestion

Sharing action details with a third-party email service provider

Suggesting offers with Customer Decision Hub

  • Challenge

    Suggesting offers with Customer Decision Hub

    4 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

    A customer...

Testing a decision strategy

Testing engagement policy conditions using an audience simulation

Training a topic model to improve email routing

Updating existing actions

Use Case - Adding a new property to an existing entity

  • Challenge

    Use Case - Adding a new property to an existing entity

    2 Tasks

    15 mins

    Visible to: All users
  • After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...

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