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Creating a custom business report

Preparing for data migration

  • Challenge

    Preparing for data migration

    5 Tasks

    25 mins

    Visible to: All users
  • U+ Bank, a retail bank, plans to prepare its systems to generate the artifacts and configure the settings that are required to migrate sampled data...

Processing a continuous Data Stream

  • Challenge

    Processing a continuous Data Stream

    6 Tasks

    20 mins

    Pega Platform Visible to: All users
  • U+ Comms, a sizable telecommunications company, aims to promptly assist customers who often experience dropped calls. To detect the dropped calls, the...

Sending emails for multiple actions in outbound

Getting started with Pega Customer Decision Hub Foundation

  • Module

    Getting started with Pega Customer Decision Hub Foundation

    3 Topics

    25 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Before you begin learning, familiarize yourself with Pega Academy. Learn about the structure of the learning content, explore the content of the Pega...

Release pipeline introduction

Business agility in 1:1 customer engagement overview

Exploring suggested next best actions in a contact center

  • Challenge

    Exploring suggested next best actions in a contact center

    2 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

Leveraging reports in the contact center

Suggesting an open complaint case

  • Challenge

    Suggesting an open complaint case

    3 Tasks

    5 mins

    Visible to: All users
  • MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

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