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Simulating integration data

  • Module

    Simulating integration data

    3 Topics

    30 mins

    Visible to all users
  • Pega Platform™ provides the ability to simulate integrations with services for testing purposes or when the data source is unavailable. You simulate...

Optimizing 1:1 customer engagement overview

  • Module

    Optimizing 1:1 customer engagement overview

    1 Topic

    15 mins

    Visible to all users
  • Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the...

Simulating an external data source

Testing strategies en masse with simulations

  • Module

    Testing strategies en masse with simulations

    4 Topics

    40 mins

    Visible to all users
  • Running simulations helps you understand how a decision strategy will affect an entire customer population and enables you to compare the results of...

Testing engagement policy conditions with simulations

  • Module

    Testing engagement policy conditions with simulations

    3 Topics

    40 mins

    Visible to all users
  • Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...

Testing engagement policy conditions using audience simulation

  • Module

    Testing engagement policy conditions using audience simulation

    2 Topics

    25 mins

    Visible to all users
  • Learn how to improve the performance of your next-best-action strategy by testing the configuration of engagement policies against a set of customers...

Analyzing the results of simulations using reports

  • Module

    Analyzing the results of simulations using reports

    2 Topics

    20 mins

    Visible to all users
  • Learn how to unit test a strategy using distribution test simulation. Analyze the simulation reports to understand the impact of creating or updating...

Configuring and running simulation tests

  • Module

    Configuring and running simulation tests

    10 Topics

    2 hrs

    Visible to all users
  • Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...

1:1 Customer Engagement Optimization

  • Mission

    1:1 Customer Engagement Optimization

    6 Modules

    5 Challenges

    3 hrs 30 mins

    Visible to all users
  • Learn how to run simulations to help business users understand the impact of changes on the decision management framework. Simulations enable you to...

Detecting unwanted bias

  • Module

    Detecting unwanted bias

    2 Topics

    30 mins

    Visible to all users
  • Learn how to detect unwanted bias in engagement policy conditions and avoid discrimination while keeping the business requirements and regulations in...

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