Optionale Aktionen zu einem Workflow hinzufügen

1 Aufgabe

5 Min.

Pega Platform '23 (Deutsch)

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Anfänger

Pega Platform '23

Case Management

Constellation

Deutsch

Szenario

InsCorp möchte sicherstellen, dass Kunden Serviceanfragen jederzeit stornieren können. Um die gemeinsame Entwicklung zu unterstützen, konfigurierte ein System Architect den Prozess der Cancel-Anfrage zur Verwendung für Citizen Developer. Fügen Sie den vorkonfigurierten Prozess zum Stornieren von Serviceanfragen als caseübergreifende optionale Aktion hinzu, damit Anfragen wegen Pannenhilfe abgebrochen werden können. Aktualisieren Sie den Prozess, um einen Case in die Stornierungs-Stage „Cancellation“ fortzuführen, wenn sich der Benutzer entscheidet, doch keine Pannenhilfe in Anspruch zu nehmen.

In der folgenden Tabelle finden Sie die Anmeldedaten, die Sie zur Durchführung der Challenge benötigen.

Rolle	Benutzername	Passwort
Application Developer	author@gogoroad	pega123!

Sie müssen zum Abschließen dieser Challenge Ihre eigene Pega-Instanz starten.

Die Initialisierung kann bis zu 5 Minuten dauern, bitte haben Sie Geduld.

• Anmelden

Challenge-Schritte

Genaue Übungsschritte

1 Prozess zum Stornieren von Anfragen für gesamten Case hinzufügen

1. Geben Sie in der Pega-Instanz für die Challenge die folgenden Anmeldedaten ein:
   1. Geben Sie in das Feld User name author@gogoroad ein.
   2. Geben Sie in das Feld Password pega123! ein.
2. Klicken Sie im Navigationspanel von App Studio auf Case Types > Assistance Request, um den Case-Typ „Assistance Request“ zu öffnen.
3. Klicken Sie oben rechts im Tab Workflow auf Optional actions, um die vorhandenen optionalen Aktionen anzuzeigen.
4. Klicken Sie im Abschnitt Case wide actions auf Action > More > Processes, um eine Liste der vorhandenen Prozesse anzuzeigen.
5. Klicken Sie in der Liste der Prozesse auf Cancel request > Select, um den Prozess in der Liste aller Aktionen für den gesamten Case anzuzeigen.
   
6. Klicken Sie auf oben rechts auf Save, um die Änderungen am Case-Typ „Assistance Request“ zu übernehmen.

Arbeit überprüfen

1. Klicken Sie im Case-Typ „Assistance Request“ oben rechts auf Save and run und führen Sie eine neue Instanz des Case-Typs „Assistance Request“ aus.
2. Wählen Sie einen beliebigen Service-Typ aus und fahren Sie den Case bis nach der Ansicht Identify issue fort.
3. Wählen Sie einen beliebigen Kunden aus der Customer ID-Liste aus und führen Sie den Case bis nach der Ansicht Enter payment information fort.
4. Klicken Sie im Case-Zusammenfassungspanel links auf Actions > Cancel request, um die Unterstützungsanforderung zu stornieren.
   
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5. Wählen Sie in der Ansicht Cancel request die Option Yes, cancel my request aus.
   
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6. Klicken Sie auf Submit, um die Anfrage zu stornieren und den Case mit dem Status Resolved-Withdrawn abzuschließen.
   
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---

In dieser Challenge üben Sie, was Sie im folgenden Modul gelernt haben:

• Optionale Aktionen zu einem Workflow hinzufügen v7

---

In den folgenden Missions verfügbar:

• Low-Code App Builder Extended v6
• Case Management Foundation v5