Case-Bearbeitung anhalten und fortsetzen

2 Aufgaben

10 Min.

Visible to: All users

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Szenario

InsCorp führt einen Pannenhilfsdienst als Deckungsoption für Kfz-Versicherungspolicen ein. In der Service-Stage wählt der Kunde einen Dienstleister aus. Ein untergeordneter Service-Case wird erstellt, um Informationen von diesem Anbieter zu erhalten. Um den Case „Assistance Request“ und den Case „Service“ korrekt zu bearbeiten, sollten Sie eine Abhängigkeit durchsetzen. Auf diese Weise wird die Bearbeitung der Anfrage wegen Pannenhilfe (Assistance Request) angehalten und erst dann fortgesetzt, wenn die Bedingungen erfüllt sind, die Sie für den Case „Service“ festgelegt haben.

In der folgenden Tabelle finden Sie die Anmeldedaten, die Sie zur Durchführung der Challenge benötigen.

Rolle	Operator ID	Kennwort
Application Developer	author@gogoroad	pega123!

Challenge-Schritte

Genaue Übungsschritte

1 Create a Wait automation

From the App Studio navigation pane, click Case types > Assistance Request to open the Assistance Request case type.
In the Create Service case process, click Step > More > Automations > Wait > Select to add a step that pauses case processing.
Change the name of the step to Wait for service completion.
In the contextual properties pane on the right, from the Wait for (Case type) drop-down list, select Service to set a dependency on the Service case.
Hinweis: In this exercise, the Assistance Request case type creates a single Service child case and there is no difference between the Any and All options.
Click the To be resolved radio button to pause the Assistance Request case until the Service case is resolved.

Hinweis: The "Users can choose to continue process" checkbox is selected by default.
Click Save to complete the Assistance Request workflow.

2 Confirm your work

Run a new instance of the Assistance Request case type.
Advance the case to the Select service provider assignment. Click Submit. You are presented with the Select services assignment. Make note of the Service case ID.
Without completing the Service case, click Assistance Request A-# to return to the Assistance Request case. The open assignments are displayed.
To the right of the Await Dependency to be fulfilled (Service) task, click Begin. The Continue Process form is displayed where you are given the choice to stop waiting and continue the process or continue waiting.
Click No (wait) to return to the Assignments view.
Under the Service case ID you noted earlier, to the right of the Perform service task, click Begin. The Select services view is displayed.
Click Submit to complete the assignment. The Review service summary view is displayed.
Under Open assignments, the Service case is displayed as resolved.