Case-Bearbeitung anhalten und fortsetzen

1 Aufgabe

10 Min.

Pega Platform '23 (Deutsch)

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Anfänger Pega Platform '23 Case Management Constellation Deutsch

Szenario

InsCorp führt einen Pannenhilfsdienst als Deckungsoption für Kfz-Versicherungspolicen ein. In der Stage „Service“ wählt der Kunde einen Dienstleister aus. Ein untergeordneter Case „Service“ wird erstellt, um Informationen von diesem Dienstleister zu erhalten. Setzen Sie eine Abhängigkeit durch, um die Cases „Assistance Request“ und „Service“ korrekt zu bearbeiten. Auf diese Weise wird die Bearbeitung der Anfrage wegen Pannenhilfe (Assistance Request) angehalten und erst dann fortgesetzt, wenn die Bedingungen erfüllt sind, die Sie für den Case „Service“ festgelegt haben.

In der folgenden Tabelle finden Sie die Anmeldedaten, die Sie zur Durchführung der Challenge benötigen.

Rolle	Benutzername	Passwort
Application Developer	author@gogoroad	pega123!

Sie müssen zum Abschließen dieser Challenge Ihre eigene Pega-Instanz starten.

Die Initialisierung kann bis zu 5 Minuten dauern, bitte haben Sie Geduld.

• Anmelden

Challenge-Schritte

Genaue Übungsschritte

1 Warten-Automatisierung erstellen

1. Geben Sie in der Pega-Instanz für die Challenge die folgenden Anmeldedaten ein:
   1. Geben Sie in das Feld User name author@gogoroad ein.
   2. Geben Sie in das Feld Password pega123! ein.
2. Klicken Sie im Navigationspanel von App Studio auf Case types> Assistance Request, um den Case-Typ „Assistance Request“ zu öffnen.
3. Klicken Sie im Prozess „Create Service case“ auf Step > More > Automations > Wait > Select, um einen Step hinzuzufügen, der den Case anhält.
   
4. Geben Sie im Step Wait for service completion ein.
5. Wählen Sie rechts im Eigenschafts-Panel  in der Liste Wait for (Case Type) die Option Service  aus, um eine Abhängigkeit für den Service-Case festzulegen.
   Hinweis: In dieser Challenge erstellt der Case-Typ „Assistance Request“ einen einzelnen untergeordneten Service-Case. Es gibt keinen Unterschied zwischen den Optionen Any und All.
6. Klicken Sie auf To be resolved, um den Case „Assistance Request“ zu pausieren, bis der Service-Case abgeschlossen ist.
   
   Hinweis: Die Checkbox Users can choose to continue Process ist standardmäßig aktiviert.
7. Klicken Sie auf oben rechts auf Save, um die Änderungen am Case-Life-Cycle „Assistance Request“ zu speichern.

Arbeit überprüfen

1. Klicken Sie oben rechts auf Save and run , um eine neue Instanz des Case-Typs „Assistance Request“ auszuführen.
2. Fahren Sie mit dem Case bis zum Assignment Enter customer information  fort. 
3. Wählen Sie in der Customer-ID-Liste [email protected] aus.
4. Fahren Sie mit dem Case bis zum Assignment Select service provider fort. Notieren Sie sich die Case-ID.
   
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5. Klicken Sie auf Submit , um den Case fortzuführen.
6. Fahren Sie mit dem Case bis zum Assignment Select services fort.
7. Klicken Sie auf den Nach-Unten-Pfeil neben der Service-Case-ID, um die übergeordnete Case-ID zu sehen.
   
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8. Klicken Sie auf Assistance Request, um den übergeordneten Case zu öffnen.
9. Prüfen Sie, ob der Bereich Assignments im übergeordneten Case „Wait for service completion“ und „Select services“ enthält.
   
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10. Klicken Sie rechts neben „Select services“ auf Go.
11. Klicken Sie auf Submit, um das Assignment abzuschließen.
12. Klicken Sie auf Advance this Case im Step „Review service summary“.
13. Prüfen Sie, ob der Status des übergeordneten Case Resolved-Completed lautet.
    
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In dieser Challenge üben Sie, was Sie im folgenden Modul gelernt haben:

• Case-Bearbeitung anhalten und fortsetzen v6

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In den folgenden Missions verfügbar:

• Low-Code App Builder Extended v6
• Case Management Foundation v5