Modul

Creating and managing teams of users

Archived

3 Themen

25 Min.

Visible to: All users

Anfänger

Pega Platform 8.5

Case Management

Englisch

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the role of a workgroup in assigning and managing work

Identify the role of a work queue in assigning and managing work

Create workgroups and work queues to manage assignments in applications

System Architect v2

Teams of users

10 Min.

Creating a team

5 Min.

Adding work queues to a team

5 Min.

Modulquiz

5 Min.

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