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Robotic automations in Citrix
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Modul
Robotic automations in Citrix
4 Themen
35 Min.
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Service requests
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Modul
Service requests
9 Themen
50 Min.
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Training the email bot
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Modul
Training the email bot
2 Themen
20 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Accessing PDF data with automations
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Challenge
Accessing PDF data with automations
5 Aufgaben
15 Min.
Pega Robotic Automation 19.1 -
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...
Updating Assignment routing
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Challenge
Updating Assignment routing
2 Aufgaben
20 Min.
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
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Challenge
Adding clickstream data to a customer profile
6 Aufgaben
30 Min.
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U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Overriding Case Urgency
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Challenge
Overriding Case Urgency
1 Aufgabe
10 Min.
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Assignment Overview
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Challenge
Assignment Overview
1 Aufgabe
10 Min.
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U+ Comms, a leading telecommunications company, has decided to utilize Pega Customer Decision Hub to improve its customer experience and provide...