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Application Development Intermediate
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Mission
Application Development Intermediate
7 Module
7 Challenges
8 Std. 35 Min.
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Take the next step in your journey towards mastering Application Development.
Case Management Intermediate
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Mission
Case Management Intermediate
5 Module
5 Challenges
5 Std. 15 Min.
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Continue learning about Case Management using Pega Platform™.
User Experience (UX) Design
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Mission
User Experience (UX) Design
5 Module
1 Challenge
3 Std. 2 Min.
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The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Module
3 Challenges
2 Std. 35 Min.
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Module
3 Challenges
1 Std. 30 Min.
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Voice AI
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Mission
Pega Voice AI
8 Module
3 Std. 20 Min.
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Extending Service-Level Agreement configurations
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Modul
Extending Service-Level Agreement configurations
2 Themen
30 Min.
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Creating a case from email
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Modul
Creating a case from email
2 Themen
20 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Decision tables and trees
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Modul
Decision tables and trees
4 Themen
35 Min.
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Flow Action processing
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Modul
Flow Action processing
2 Themen
20 Min.
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In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...