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Case Management Intermediate

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Module

    3 Challenges

    3 Std. 35 Min.

    Pega Robotic Automation 19.1 Für alle Benutzer sichtbar
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Extending service-level agreement configurations

Approving cases with an authority matrix

  • Modul

    Approving cases with an authority matrix

    2 Themen

    25 Min.

    Pega Platform 8.2 Für alle Benutzer sichtbar
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Auto-balancing in Pega Robot Manager

  • Modul

    Auto-balancing in Pega Robot Manager

    5 Themen

    30 Min.

    Pega Robot Manager 8.5.2 Für alle Benutzer sichtbar
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Configuring cascading approvals with an authority matrix

Citrix robotic project design

  • Modul

    Citrix robotic project design

    1 Thema

    25 Min.

    Pega Robotic Automation 19.1 Für alle Benutzer sichtbar
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Creating a case from email

  • Modul

    Creating a case from email

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Decision tables and trees

Duplicate and temporary cases

  • Modul

    Duplicate and temporary cases

    4 Themen

    30 Min.

    Pega Platform Für alle Benutzer sichtbar
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

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