Search
Pega Process AI overview
-
Modul
Pega Process AI overview
2 Themen
20 Min.
-
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Predicting case completion
-
Modul
Predicting case completion
1 Thema
15 Min.
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
-
Modul
Predicting fraud
1 Thema
15 Min.
-
Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
-
Modul
Predicting missing the Service-Level Agreement
1 Thema
10 Min.
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Role of a Pega Business Architect
-
Modul
Role of a Pega Business Architect
2 Themen
30 Min.
-
The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Debugging application errors
-
Challenge
Debugging application errors
4 Aufgaben
20 Min.
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Sizing a project in App Studio for BAs
-
Challenge
Sizing a project in App Studio for BAs
1 Aufgabe
20 Min.
-
With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Designing a mobile app experience
-
Challenge
Designing a mobile app experience
4 Aufgaben
15 Min.
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
-
Challenge
UI für eine mobile App entwerfen
3 Aufgaben
15 Min.
-
Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...