Search
Supporting agents with help content
-
Modul
Supporting agents with help content
5 Themen
30 Min.
-
Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...
Achieving better results with Pega Sales Coach
-
Modul
Achieving better results with Pega Sales Coach
1 Thema
10 Min.
-
Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Gaining insight into business efficiency
-
Modul
Gaining insight into business efficiency
2 Themen
25 Min.
-
Design reports to analyze Case data and provide insight into processes and workflows.
Enabling accessibility features in applications
-
Modul
Enabling accessibility features in applications
1 Thema
20 Min.
-
In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Adapters
-
Modul
Adapters
5 Themen
30 Min.
-
There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
Adaptive analytics overview
-
Modul
Adaptive analytics overview
4 Themen
35 Min.
-
Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...
Adaptive models
-
Modul
Adaptive models
4 Themen
50 Min.
-
Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hub™. Adaptive Decision Manager is a key...
Adding more tracking time periods for contact policies
-
Modul
Adding more tracking time periods for contact policies
2 Themen
25 Min.
-
Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
Adding optional Actions to a workflow
-
Modul
Adding optional Actions to a workflow
1 Thema
15 Min.
-
Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Adding users to the sales team
-
Modul
Adding users to the sales team
2 Themen
15 Min.
-
A user of Pega Sales Automation™ has an user profile that defines roles and data access. In this module, you will learn how to manage users in your...