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Configuring application Rulesets
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Reto
Configuring application Rulesets
1 Tarea
20 minutos
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The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Configuring intelligent routing
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Reto
Configuring intelligent routing
2 Tareas
10 minutos
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
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Reto
Configuring the Email Manager portal
3 Tareas
15 minutos
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Creating a case from an email
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Reto
Creating a case from an email
4 Tareas
20 minutos
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a Pega Email Bot
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Reto
Creating a Pega Email Bot
2 Tareas
15 minutos
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The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
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Reto
Creating an email account
1 Tarea
10 minutos
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Exporting an application
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Reto
Exporting an application
2 Tareas
30 minutos
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Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
Merging a development Branch
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Reto
Merging a development Branch
4 Tareas
30 minutos
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The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...
Skimming a Ruleset
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Reto
Skimming a Ruleset
3 Tareas
10 minutos
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Your manager requests that you configure the filing status field in the Payroll Setup Case Type as a radio selection with Single and Married options...
Routing email based on content
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Reto
Routing email based on content
4 Tareas
15 minutos
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...