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Configuring Case locking
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Reto
Configuring Case locking
1 Tarea
10 minutos
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring Flow Action post-processing
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Reto
Configuring Flow Action post-processing
2 Tareas
20 minutos
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Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...
Creating a case from an email
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Reto
Creating a case from an email
4 Tareas
20 minutos
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a new service request
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Reto
Creating a new service request
4 Tareas
10 minutos
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U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Monitoring the guardrail compliance score
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Reto
Monitoring the guardrail compliance score
2 Tareas
10 minutos
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The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...
Securing an application using attribute-based access control
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Reto
Securing an application using attribute-based access control
4 Tareas
30 minutos
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Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
Securing an application using role-based access control
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Reto
Securing an application using role-based access control
2 Tareas
20 minutos
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In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...
Using RBAC to organize and manage access to case attachments
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Reto
Using RBAC to organize and manage access to case attachments
4 Tareas
30 minutos
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Applicants for an open position at TGB must submit a resume as part of the application process. To ensure the security of resumes attached to a...
Routing email based on content
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Reto
Routing email based on content
4 Tareas
15 minutos
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Suggesting a reply based on email content
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Reto
Suggesting a reply based on email content
4 Tareas
15 minutos
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...