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Data Scientist
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Misión
Data Scientist
1 Misión
4 Módulos
3 Retos
13 horas 10 minutos
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Pega Digital Messaging
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Misión
Pega Digital Messaging
8 Módulos
6 Retos
6 horas 10 minutos
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Email Bot Foundation
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Misión
Pega Email Bot Foundation
4 Módulos
5 Retos
4 horas 25 minutos
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Configuring chat queues and routing
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Módulo
Configuring chat queues and routing
5 Temas
40 minutos
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Módulo
Configuring common phrases for agents
1 Tema
10 minutos
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Configuring Digital Messaging Manager
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Módulo
Configuring Digital Messaging Manager
8 Temas
1 h 10 minutos
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Customer Decision Hub predictions
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Módulo
Customer Decision Hub predictions
3 Temas
35 minutos
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Customizing the customer service user interface
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Módulo
Customizing the customer service user interface
2 Temas
15 minutos
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Defining prediction patterns
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Módulo
Defining prediction patterns
2 Temas
20 minutos
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Email bot cases and responses
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Módulo
Email bot cases and responses
2 Temas
25 minutos
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...