Search
Business Architect
-
Misión
Business Architect
15 Módulos
20 Retos
1 day 3 horas 30 minutos
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Pega Process AI Essentials
-
Misión
Pega Process AI Essentials
4 Módulos
3 Retos
3 horas 5 minutos
-
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Pega Robotic Process Automation Overview
-
Misión
Pega Robotic Process Automation Overview
1 Módulo
1 h 15 minutos
-
Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...
Assigning and completing work for Business Architects
-
Módulo
Assigning and completing work for Business Architects
4 Temas
1 h
-
As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Business conditions
-
Módulo
Business conditions
2 Temas
20 minutos
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Case Life Cycle design for Business Architects
-
Módulo
Case Life Cycle design for Business Architects
6 Temas
1 h 15 minutos
-
As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Configuring common phrases for agents
-
Módulo
Configuring common phrases for agents
1 Tema
10 minutos
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Controlling Case workflow for Business Architects
-
Módulo
Controlling Case workflow for Business Architects
6 Temas
1 h 25 minutos
-
As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...
Creating custom tabs
-
Módulo
Creating custom tabs
2 Temas
25 minutos
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
-
Módulo
Customizing the customer service user interface
2 Temas
15 minutos
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...