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Pega Customer Service performance considerations
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Módulo
Pega Customer Service performance considerations
3 Temas
30 minutos
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35 minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Reviewing log files
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Módulo
Reviewing log files
3 Temas
30 minutos
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Assessing application performance
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Reto
Assessing application performance
2 Tareas
10 minutos
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Designing a mobile app experience
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Reto
Designing a mobile app experience
4 Tareas
15 minutos
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GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
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Reto
UI für eine mobile App entwerfen
3 Tareas
15 minutos
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Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...
Configuring application Rulesets
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Reto
Configuring application Rulesets
1 Tarea
20 minutos
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The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...
Configuring business conditions
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Reto
Configuring business conditions
2 Tareas
5 minutos
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Deploying a mobile app for Pega Platform
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Reto
Deploying a mobile app for Pega Platform
2 Tareas
30 minutos
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The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Exporting an application
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Reto
Exporting an application
2 Tareas
30 minutos
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Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...