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Configuring customer verification
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Reto
Configuring customer verification
3 Tareas
15 minutos
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
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Reto
Creating a composite tab
2 Tareas
5 minutos
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Customizing the user interface for agents
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Reto
Customizing the user interface for agents
2 Tareas
15 minutos
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Monitoring the guardrail compliance score
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Reto
Monitoring the guardrail compliance score
2 Tareas
10 minutos
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The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...
Securing an application using attribute-based access control
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Reto
Securing an application using attribute-based access control
4 Tareas
30 minutos
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Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
Securing an application using role-based access control
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Reto
Securing an application using role-based access control
2 Tareas
20 minutos
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In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...
Using RBAC to organize and manage access to case attachments
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Reto
Using RBAC to organize and manage access to case attachments
4 Tareas
30 minutos
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Applicants for an open position at TGB must submit a resume as part of the application process. To ensure the security of resumes attached to a...
Reviewing log files
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Reto
Reviewing log files
1 Tarea
15 minutos
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Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...
Running Pega Customer Decision Hub setup wizard
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Reto
Running Pega Customer Decision Hub setup wizard
4 Tareas
45 minutos
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Updating a dialog
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Reto
Updating a dialog
1 Tarea
15 minutos
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...