Module

Creating and managing teams of users

Archived

3 Rubriques

25 mins

Visible to: All users

Débutant

Pega Platform 8.5

Case Management

Anglais

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Après avoir terminé ce module, vous pourrez :

Identify the role of a workgroup in assigning and managing work

Identify the role of a work queue in assigning and managing work

Create workgroups and work queues to manage assignments in applications

System Architect v2

Teams of users

10 mins

Creating a team

5 mins

Adding work queues to a team

5 mins

Quiz du module

5 mins

Get help