Creating and managing teams of users

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

Débutant

Case Management

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the role of a workgroup in assigning and managing work

Identify the role of a work queue in assigning and managing work

Create workgroups and work queues to manage assignments in applications

Disponible dans la mission suivante :

System Architect v2

Rubriques

Teams of users

10 mins

Creating a team

5 mins

Adding work queues to a team

5 mins

Quiz du module

5 mins