Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

This module provides an overview of Pega Platform™ UX solutions and their advantages.

This module provides an overview of Pega Platform™ UX solutions and their advantages.

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...