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Data and Integration Essentials

  • Mission

    Data and Integration Essentials

    7 Modules

    6 Défis

    6 heures 30 mins

    Visible to: All users
  • Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Pega Process AI Essentials

System Architect

Best practices for building accessibility into Pega applications

  • Module

    Best practices for building accessibility into Pega applications

    5 Rubriques

    1h 15 mins

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business conditions

  • Module

    Business conditions

    2 Rubriques

    20 mins

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Implementing and deploying Pega Care Management

  • Module

    Implementing and deploying Pega Care Management

    6 Rubriques

    55 mins

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Working in the Patient 360 profile

  • Module

    Working in the Patient 360 profile

    8 Rubriques

    1h 35 mins

    Pega Care Management 8.7 Visible to: All users
  • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

Configuring a data source

Configuring business conditions

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