Search
Case Management Intermediate
-
Mission
Case Management Intermediate
5 Modules
5 Défis
5 heures 15 mins
-
Continue learning about Case Management using Pega Platform™.
Constellation Adoption
-
Mission
Constellation Adoption
5 Modules
11 Défis
12 heures 10 mins
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Customer Service Case Management Edition
-
Mission
Pega Customer Service Case Management Edition
2 Modules
3 Défis
1h 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Senior System Architect
-
Mission
Senior System Architect
3 Missions
11 Modules
11 Défis
1 day 8 heures 55 mins
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
User Experience (UX) Design
-
Mission
User Experience (UX) Design
5 Modules
1 Défi
3 heures 2 mins
-
The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Conduct usability testing
-
Module
Conduct usability testing
3 Rubriques
20 mins
-
Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Decision tables and trees
-
Module
Decision tables and trees
4 Rubriques
35 mins
-
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Enabling accessibility features in applications
-
Module
Enabling accessibility features in applications
1 Rubrique
20 mins
-
In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...