Search
Auditing changes to the value of fields
-
Défi
Auditing changes to the value of fields
1 Tâche
5 mins
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Sizing a project in App Studio for BAs
-
Défi
Sizing a project in App Studio for BAs
1 Tâche
20 mins
-
With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Creating users and roles
-
Défi
Creating users and roles
4 Tâches
10 mins
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring business conditions
-
Défi
Configuring business conditions
2 Tâches
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring intelligent routing
-
Défi
Configuring intelligent routing
2 Tâches
10 mins
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
-
Défi
Configuring the Email Manager portal
3 Tâches
15 mins
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Creating a Pega Email Bot
-
Défi
Creating a Pega Email Bot
2 Tâches
15 mins
-
The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
-
Défi
Creating an email account
1 Tâche
10 mins
-
The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Sizing a Pega Platform project
-
Défi
Sizing a Pega Platform project
2 Tâches
15 mins
-
Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Training the email bot to understand topics
-
Défi
Training the email bot to understand topics
1 Tâche
15 mins
-
U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...